Returns & Exchanges
At Counter Culture Coffee, we want you to love your brew; however, due to the perishable nature of coffee, we cannot accept returns on roasted beans once they have left our facility. If you have concerns about your order or are dissatisfied with a non-perishable equipment purchase, please reach out to our team within 30 days of receipt.
Contact Support
Email our customer experience team with your order number and a brief explanation of the issue or the reason for your equipment return.
Review & Approval
Our team will review your request and, for eligible non-perishable items, provide a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Package Your Item
Securely pack the unused equipment in its original packaging to ensure it is not damaged during transit back to our warehouse.
Refund Processing
Once your return is received and inspected, we will issue a refund to your original payment method or ship out a replacement if requested.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing